What is Buzzroam?

Buzzroam is a new technology that sets you free of expensive international roaming costs while using your mobile/cell phone when travelling abroad. Instead of coming home to shocking bills after you’ve been away, you can take advantage of Buzzroam’s massively discounted voice and data rates in almost any country in the world.

Buzzroam is a global roaming SIM card, which can be used in over 213 countries worldwide to make and receive calls, send and receive text messages, emails, and browse the internet at up to 80% savings over your local provider. Buzzroam is a prepaid service, managed by yourself via an online account and in real time, ensuring you are always in full control of your costs.

Buzzroam’s unique technology gives the user the added convenience to travel using your regular mobile/cell number and add up to 50 local numbers to your SIM from 52 counties – enabling you, your business contacts, family, and friends to stay in touch for the price of a local call. See below for more info on adding local numbers and call forwarding.

Buy a Buzzroam SIM, and start saving today!

How much does Buzzroam cost?

Buzzroam will cost you as little as US $35.00 which includes US $20.00 airtime. Go to our rates page to see our incredible rates!

Buzzroam’s rates are set and will cut your roaming bills by up to 80%. There are NO hidden daily charges, taxes etc – what you see is what you get!

What kind of mobile phone do I need?

Our service works on nearly all phones made in the last 4 -5 years. Technically speaking, however, your phone should be Java enabled, capable of installing a SIM, and use the GSM networks.

To get the best roaming mobile rates your phone should be at least tri-band, though quad-band phones are recommended for full global coverage.

If you are unsure if your phone will work where you are travelling to, please contact our support team and we will be happy to help you out.

Where exactly can I use my Buzzroam SIM?

Just about anywhere in the world! As long as you are within network coverage, Buzzroam offers coverage in over 213 countries around the world. See our Coverage page for details.

Can I call and text anywhere in the world?

Yes. Anyone, anywhere in the world can call or text you at any time, provided you are within network coverage. If you are not in network coverage, or your phone is switched off, those calling you can leave you a voice message on your Buzzroam , which you can then access from your phone.

What is a SIM?

A Subscriber Identity Module (SIM) is a removable smart card for mobile phones that use the GSM (Global System for Mobile communications) mobile network. The SIM card allows users to change phones by simply removing the SIM card from one mobile phone and inserting it into another mobile phone.

The SIM card is what we sell you as part of the Buzzroam service.

[More information on this subject: http://en.wikipedia.org/wiki/Subscriber_Identity_Module]

What is an unlocked mobile phone?

An unlocked mobile/cell phone is not locked in to any specific mobile service provider. You can put any cellular service's SIM card in an unlocked cell phone and it will work.

Your phone may be locked if you bought it as part of a cellular service contract or pay-as-you-go account. The fastest way to determine if your phone is unlocked or locked is to contact your cellular service provider. Alternatively, try inserting a sim card from a different network operator and if it doesn’t register it means your phone is locked.

If your phone is locked there are 3 quick and easy ways to unlock it:

1. Ask your mobile service provider to unlock it
2. Ask any highstreet Mobile/Cell phone shop to unlock it
3. Get unlocking codes off the internet and do it yourself

There may be a small charge to unlock your phone but this is offset by the increased resale value of an unlocked phone. The procedure is harmless to your phone and perfectly legal.

I have seen other travel SIM services. Why is Buzzroam better?

The common method for all “alternative roaming” SIM’s is to originate their service in somewhere like Latvia, Estonia, Liechtenstein, or via a UK-based toll-free phone number. This approach doesn’t work very well. It’s just not intuitive and user-friendly.

The problem is that people usually have to call a strange code to get hold of you; you aren’t able to roam on your usual mobile number; and without being able to add local numbers to your SIM your contacts calling you are charged international rates. With Buzzroam we have created a superior product that is the most cost efficient, convenient and smart way to roam. We also offer the largest coverage and lowest rates in our market.

Will Buzzroam work with an older phone?

The Buzzroam service works in almost all phones manufactured over the last 4 or 5 years.

Can I dial 800/900 (Freephone/Premium) numbers?

No. Buzzroam does not support dialling to 800/900 (Freephone/Premium) numbers.

Can I keep my existing phone number?

No. We do not own the rights to your existing phone number.

However, one of the unique features with Buzzroam is that you can choose to forward/divert your local cell/mobile number to your Buzzroam SIM card. Most new contracts will allow you to forward/divert your calls for free to a local number, some may charge you a small fee – however the savings you receive will far out way this cost. To take advantage of this great feature, check with your original provider that they allow this or get them to add it. For further details on call forwarding/diverting please refer to our user guide.

What do I do if I lose my SIM card?

If you lose your SIM, please contact Customer Support immediately.

Your lost SIM will then be de-activated, preventing unauthorised use. If you need a replacement SIM, please order it online. Once you receive your SIM, contact Customer Support who will transfer the credit from your lost SIM, to your new SIM.

How long will it take to receive my SIM?

Buzzroam offers the following delivery services:

• Hong Kong delivery from US $2.00
• Worldwide standard delivery from just US $4.00
• Worldwide courier delivery from only US $45.00
• Order your SIM and get it delivered to your door in time for your next trip.

What local numbers can I add to my Buzzroam SIM?

You can add the following countries to your Buzzroam SIM. Adding extra local numbers begins at US$4.00 per month. All numbers and prices are subject to availability. Some numbers may require additional documentation; details of this are available upon request.

NOTE: A recently imposed restriction by our number providers requires identification to be provided to Buzzroam, in the form of a a digital represenation of a Government Issued ID accompanied by contact address, phone number and email, for the purchase of German, Netherlands, and French numbers. This requirement has been out into effect to combat a growing level of worldwide telephony fraud, and is outside Buzzroam's control. We apologise for any inconvenience caused.

Argentina
Australia
Austria
Bahrain
Belgium
Brazil
Bulgaria
Canada
Chile
Croatia
Cyprus
Czech Republic
Denmark
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Hong Kong
Hungary
Ireland
Israel
Italy
Japan
Latvia
Lithuania
Luxembourg
Malta
Mexico
Netherlands
New Zealand
Norway
Pakistan
Panama
Peru
Poland
Puerto Rico
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
UK
USA

If you don't see a country here that you would like don't worry. We are adding new countries all the time.

Can I use Buzzroam in Japan/South Korea?

Yes, Buzzroam works in Japan and South Korea. However, to use Buzzroam in Japan or South Korea requires a 3GSM (or 3G) mobile phone that supports WCDMA 2100.

This is still a GSM phone, however it is using 3rd generation technology which is deployed in Japan and South Korea. There are 2 different 3G standards presently in use.

To ensure that you have the correct phone for roaming in Japan or South Korea, it is advisable that you check with either your current network operator, or preferably refer to your mobile’s handbook to determine whether or not it is WCDMA 2100 compatible.

How can I be sure my phone will work where I am roaming?

Not sure if your phone will work where you roam?

Check your phone manual, and find out what operating frequency your phone will run at. For standard phones, they can run at 850/900/1800/1900 MHz, and this will be stated in your phone's manual. There are also 3G phones that operate at different frequencies, so if you have a 3G phone, find out what frequency it runs at.

Once you have all this information, contact Buzzroam Customer Support with this, where you are travelling to, and we will happily let you know if your phone will work at the destination you are travelling to.

How do I register my Buzzroam SIM?

Remove your Buzzroam SIM card from the protective packaging it came in. Go Register Your SIM on the home page. You need to go to our website to register your SIM (this is a security measure).

Enter the required details, following the on screen instructions carefully. Once all your details have been registered, Buzzroam will automatically email you your Buzzroam User ID and Password, which you can use to access myBuzzroam.

How do I install my Buzzroam SIM?

Make sure your GSM phone operates on the frequency (If your mobile phone is “tri-band” or “quad-band” it should work just fine) of your destination AND is SIM lock free (unlocked), Switch OFF your phone and remove the battery cover and battery (usually necessary to access the SIM socket).

Carefully snap out the Buzzroam SIM card chip from the larger card. Insert the SIM into the SIM socket in your phone in the correct position (usually it only fits in one way). Replace battery and battery cover. Turn on the phone. Within approximately 90 seconds the phone will auto activate the service and register on a local available GSM network e.g.: Vodafone. If this does not occur, repeat these above steps a few times by switching the phone off and removing the SIM card and replacing it, be sure the SIM is properly in place. If you have any further problems contact the Buzzroam Support Centre

What is my number?

Buzzroam will provide you with a dedicated number for your SIM, which you can use to receive calls at anytime. This number will be located on the packaging that you receive the SIM in.

Do I need to contact all my friends and business colleagues and tell them I have a new number when I travel?

It’s not necessary if you are going to forward/divert your local mobile/cell number to your Buzzroam SIM. However if you only want to travel on our free dedicated number then it would be advisable to let them know.

How do I setup/check my voicemail?

Your SIM service includes full voicemail features. Buzzroam has made this as simple as possible for you, simply hold down the number “1” to access. Alternatively dial 00 32 486 191996 or +32 486 191996 to set up personalised greeting, check and save/erase voicemail messages.

To find out how much it costs to check your voicemail, go to our rates calculator on our Rates page. Select the country you are roaming in, and any other country as the country you are calling to. The rate for accessing voicemail will be shown in the created rates table.

All my contacts are on my current SIM. How do I transfer them to my Buzzroam SIM?

The easiest way to do this is before removing your local SIM card, go to the address book/contacts on your phone and find the function that allows you to copy all numbers from your SIM onto your phone. Do this. Now, switch SIM’s and do the reverse. Copy all your numbers from your phone address book onto the Buzzroam SIM. Each phone is different so you should check the manual that came with your mobile phone or go to the website of your handset manufacturer to find out more details.